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The extent to which Dr Crostella understood your personal circumstances
The extent to which Dr Crostella made you feel comfortable
Dr Crostellas personal manner (courtesy, respect, sensitivity, friendliness)
Dr Crostella’s listening skills
Dr Crostella spent adequate time with me
Dr Crostella’s explanation of your medical condition
Dr Crostella explanation of the purpose of tests and treatment proposed
Dr Crostella’s explanation of side effects of procedures, tests and medications
The extent to which Dr Crostella involved you in decisions
Technical skills of Dr Crostella (thoroughness, carefulness, competence)
How prepared (records and educational materials available) the reception staff and Dr Crostella were for your visit
